Privacy Policy

Privacy Policy — BulkSMS.bz

Last Updated: 25-Dec-2025

BulkSMS.bz is committed to protecting your personal information and ensuring a secure user experience. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our messaging and digital services.

1. Information We Collect

We collect information that helps us provide and improve our services, including:

a. Personal Information

• Name
• Email address
• Mobile number
• Business details
• Billing information

b. Technical Information

• IP address
• Browser type
• Device details
• Usage and access logs

c. Messaging & Platform Data

• Sender IDs
• SMS / WhatsApp / RCS templates
• API usage
• Delivery reports
• Customer contact data uploaded for communication

We do not read or access the content of your messages except for troubleshooting or compliance requests.

2. How We Use Your Information

Your data is used for:

• Account creation and verification
• Processing payments and managing billing
• Sending OTPs, alerts, and service notifications
• Delivering SMS, WhatsApp, RCS, and other communication services
• Improving platform performance and security
• Compliance with TRAI, DLT, WhatsApp, RCS, and legal regulations
• Providing customer support

We do not sell, rent, or trade your personal data with third parties.

3. Data Security

We use secure servers, encryption, access controls, and monitoring systems to protect all user data. Despite strong measures, no digital platform is 100% risk-free. Users are responsible for protecting passwords, API keys, and dashboard access.

4. Sharing of Information

We may share data only with:

• Telecom operators
• WhatsApp Business API providers
• RCS partners
• Payment gateways
• Regulatory bodies (TRAI, DLT)
• Hosting and infrastructure providers

Sharing is limited strictly to service delivery and compliance purposes.

5. Cookies & Tracking

Our website uses cookies to:

• Improve user experience
• Enable seamless login sessions
• Track website performance
• Analyze traffic and behavior patterns

Users may disable cookies via browser settings, but certain site features may not work properly.

6. User Responsibilities

Users must ensure:

• Uploaded data must be legally collected and consent-based
• No spam, fraud, or harmful content usage
• DLT registration and compliance for SMS
• Confidentiality of API keys and login credentials

Any misuse may lead to suspension without refund.

7. Third-Party Links

BulkSMS.bz may include links to external websites. We are not responsible for the content, security, or privacy practices of third-party platforms.

8. Data Retention

We retain data only as long as required for service delivery, legal obligations, fraud prevention, and dispute resolution.

Users may request account deletion, after which we will remove or anonymize data except what is required by law.

9. Your Rights

Users may request:

• Access stored information
• Correction of inaccurate details
• Deletion of personal data (subject to law)
• Restriction of processing in special cases

We respond within a reasonable timeframe.

10. Updates to This Policy

BulkSMS.bz may update this policy periodically. Continued use of our services implies acceptance of the updated version.

11. Contact Us

Email: sales@bulksms.bz

Phone: 9993099926

Address: 202-C, Princes' Business Skyline, AB Road, Vijay Nagar, Indore, Madhya Pradesh 452001